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Frequently Asked Questions


Wyeth WeChat Merdeka Scratch & Win 2016_FAQ

  1. Q: How do I follow Wyeth Nutrition on WeChat?
    A: Please click on this to download the step-by-step guide to follow WyethNutritionMY on WeChat.
  2. Q: How often can I play?
    A: You have one (1) chance per day. To earn extra chance, please share your results on your Facebook Timeline.
  3. Q: Where do I start to play?
    A: Click on the “Contest” navigation button at the bottom of the mobile phone screen to start participating the contest.
  4. Q: How do I redeem the prize?
    A: Wyeth Nutrition Representative will contact you in fourteen (14) days to verify the details and arrangement for prize delivery.
  5. Q: I am facing some technical issue, who should I contact?
    A: Please drop us a message on WeChat and we will have our Customer Representative to assist you.
  6. Q: If I’ve won Week 1, am I eligible to win for the following weeks?
    A: Yes, you can win multiple times for daily prizes. For the weekly special prize, you can only win ONCE. All daily prize winners will stand a chance to win Grand Prize. Weekly prize winners aren't eligible for Grand Prize. 
  7. Q: Who are eligible to participate in this contest?
    A: All Malaysian residents with a valid MyKad, aged 18 years and above and follows both Wyeth Nutrition on Facebook and WeChat.
  8. Q: How long is the contest duration?
    A: Contest will be opened from 5th August 2016 at 12 A.M. and closes on 30th September 2016 at 11:59 P.M. Malaysian time.
  9. Q: Can I still submit my participation after the contest period?
    A: No submission will be received after 30th September 2016 at 11:59 P.M. Malaysian time.
  10. Q: What if I missed the call/email or any form of communication by Wyeth Nutrition Representative regarding my prizes?
    A: Wyeth Nutrition will not be held liable if you were not contactable for any reasoning after at least three attempts.

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